What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Many questions: 1) I created an account 3 days ago and now it is no where to be found

    Asked by soletseat on December 15, 2011 at 01:02 PM

    email address was info@soletseatright.com

    soletseat is the username

    2) I forgot my password. The forgot password button is returning that email address does not exist.

    3) I needed to go in and see why my forms are returning disabled forms.  I could not troubleshoot because I can not login. Please help.

    4) Also, do you have a form for member login, I did not see this as an option.


    My website forms that are not working are posted on the following pages:





    Please help me resolve these issues.

    Page URL:

  • Profile Image

    Answered by AtacanC on December 15, 2011 at 01:14 PM

    First off, thanks for you interest in our service. I've just checked your account and it has been auto-suspended by our anti-phishing detector, because of your Login form. To create a login form is not allowed in JotForm. I've now unsuspended your account and whitelisted your forms. Can you please delete your Login form as soon as possible? So you won't get auto-suspended by our detectors again.

    If you have any other concerns or questions, feel free to contact us.

    Ps: Please try again to recover your password using Forgot Password field.