What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have had two submissions, but nothing included in the relay

    Asked by Egodwin1 on August 05, 2015 at 10:05 PM

    I have had two submissions. One today and another a few days ago. But there was nothing that came through and our donations did not process (hence no info). How can I figure out what is going on?

    Page URL:
    www.pastors4revival.org/giving.html

    Screenshot
    Submissions in two submissions and another
  • Profile Image
    JotForm Support

    Answered by Chriistian on August 06, 2015 at 12:17 AM

    Hi,

     

    I checked your form's Revision History and I noticed that the form has no required field just a little while ago.

    So this might cause the blank/empty submission in your form. Since your form allows submission even if their is no data entered in the form. I can see now that you have modified this. 

     

    Can you try to do test submission and see if you are still receiving empty/blank submission?

     

    Do let us know if you need further assistance.

     

    Regards.