What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Charged 0.05 more for subscription

    Asked by Sgulechha on August 06, 2015 at 03:50 AM

    i have created the stripe subscription plan for 0.05( which is 3.19 rs ) . i have checked this with a active user with card details. plan is active but amount is not dedected...please revert back soon..

    card checked subscription plan
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    Answered by Sgulechha on August 06, 2015 at 05:14 AM

    anyone please reply me ASAP..

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    JotForm Support

    Answered by Boris on August 06, 2015 at 07:50 AM

    I'm afraid that I do not fully understand what you mean by creating a subscription for 0.05. We do not have any plans that cost $0.05.

    Our cheapest plan is $9.95 at the moment, until August 15 when it will be $19.00.

    I have checked our Stripe dashboard, and on our end I can only see your payment of 9.95, made on Aug 1, 2015. It sounds likely that your bank may have charged you additional 5 cents processing fee, or a conversion fee if you had paid by using a different currency.

    Our account has received only $9.95 on Aug 1, which is when you have been upgraded to Premium status. There are no other charges from our end at this time. Please let us know if we can assist you further.