What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Plan did not downgrade

    Asked by wordshopforms on August 06, 2015 at 05:51 AM

    I set our plan to down grade last month, which unfortunately did not happen. I have now repeated the process. Please can you have a look at this and refund the last payment.


    Many thanks



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    JotForm Support

    Answered by Welvin on August 06, 2015 at 08:50 AM

    Hi Giles,

    Your last payment has been refunded. Expect the refund returned to your account within 4-10 business days.