My Plan did not downgrade

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    Asked on August 06, 2015 at 05:51 AM

    I set our plan to down grade last month, which unfortunately did not happen. I have now repeated the process. Please can you have a look at this and refund the last payment.


    Many thanks



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    Answered on August 06, 2015 at 08:50 AM

    Hi Giles,

    Your last payment has been refunded. Expect the refund returned to your account within 4-10 business days.