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    Unable to convert forms with "&" and "/" on its title to fillable PDF form

    Asked by schenika on August 06, 2015 at 12:26 PM

    I have 17 templetes and can only save the first 10 as a .PDF file. Can you help me save the other 7 as a .PDF file?

    pdf file and first a
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    JotForm Support

    Answered by BDAVID on August 06, 2015 at 12:47 PM

    Do you mean that you are having issues creating PDF forms? https://www.jotform.com/help/212-How-to-Create-a-PDF-Form

    What are the forms in question?

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    Answered by schenika on August 06, 2015 at 04:55 PM

    Yes, I am having a problem creating .PDF forms and I noticed that for the FIRST ten templates, I have NO problem saving as a .PDF but the last SEVEN will NOT allow me to save as a .PDF.

    I know how to save them, just having a problem.

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    JotForm Support

    Answered by BDAVID on August 06, 2015 at 06:01 PM

    Could you let us know what forms are the ones with the PDF issue? Provide the direct links or the form titles, so we can test them.

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    Answered by schenika on August 06, 2015 at 06:17 PM

    The template names are below:


    Title III - Creating a Sustainable Living & Learning Environment - Construction/Maintenance/Renovations - Kelle Menogan


    Title III - Campus Connectivity - Technology, Equipment & Services - Denese Carroll


    SAFRA - Campus Repairs & Upgrades - Kelle Menogan


    SAFRA - Campus Connectivity - Security & Technology Improvements - Denese Carroll


    SAFRA - Academic Program (AP) / Financial Adminisration Enhancement (FA) - Perkins Loan Portfolio Program - Dr. Cynthia Melvin


    SAFRA - Academic Program (AP) / Financial Adminisration Enhancement (FA) - Strengthening Academic Programs - Karlos Sanders


    SAFRA - Academic Program (AP) / Financial Adminisration Enhancement (FA) - Continuing & Distance Education - Gwendolyn Dooley

     

     

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    JotForm Support

    Answered by Charlie on August 07, 2015 at 02:59 AM

    Hi,

    Could you try it again, it seems like a temporary glitch, I cloned one of your forms " I believe this is because of the characters you have in your form name "Title III - Creating a Sustainable Living & Learning Environment - Construction/Maintenance/Renovations - Kelle Menogan", I converted it to a fillable PDF form without any errors.

    This is most likely caused by the characters "&" and "/". in your form title. But please do try it again, make sure that you clear your form's cache before doing it.

    We'll wait for your response.