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    Incomplete values error message is displayed for signature field even if it is filled in.

    Asked by ccureslife on August 06, 2015 at 12:30 PM

    I received this email from someone trying to complete two different forms:

    "I am currently in the process for trying to complete and sign the two forms you sent to me, the Service Day and New Student Retreat Liability Forms, but when I hit submit, it erases my signature and proceeds to take me to a screen telling me to go back and sign. The screen that pops up tells me that my signature is required even though I have already signed the form. I was wondering if you could help me pinpoint the problem, and what I need to do to submit these forms."

    In the meantime, I unchecked the "required" button for the signature line to see if he can get it submitted that way.


    Any suggestions?

    Page URL:

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    JotForm Support

    Answered by ashwin_d on August 06, 2015 at 01:14 PM

    Hello ccureslife,

    I did check your form and I am unable to replicate the issue you are having. I was able to submit your form successfully and It seems to work as expected. Please check the screenshot below:


    Have you embedded your form in your webpage where you are having this issue with? Please share the web page URL and we will take a look.

    We will wait for your response.

    Thank you!