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    I don't receive my form submissions by email

    Asked by ABCLLC on August 06, 2015 at 12:38 PM

    I made a new form and when I test the email in the form on your site it works, but when I test it on my site it looks like it works and I get the submission on my inbox on your site just not the email to my actual email. 

    Please help me fix this. thank you. 


    If it helps it is formID=52157058287158 

    Page URL:

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    JotForm Support

    Answered by ashwin_d on August 06, 2015 at 01:27 PM

    Hello ABCLLC,

    I did check your form's notification email alert and it seems for some reason 'Recipient Email" address is not configured, it displays text as "false". Please check the screenshot below:


    I would suggest you to please set the Sender name and also configure the "Recipient Email" address on which you want to receive the submission emails. The following guide should help you :  https://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications 

    Hope this helps.

    Please set the recipient email and test your form. Do get back to us if the issue persists.

    Thank you!