What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I would like to downgrade my account without canceling it

    Asked by Carisa on December 15, 2011 at 09:12 PM

    How do I go about downgrading my account to free account and not cancel account/current forms and data? thanks.

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    JotForm Support

    Answered by idarktech on December 15, 2011 at 10:32 PM

    Hi Carisa,

    To cancel your subscription through Plimus (since you paid using credit card):

    1.  Find your Plimus username in the email that was sent to you when you first paid for your subscription
    2.  Reset your Plimus password by entering your email and Plimus username in this page https://secure.plimus.com/jsp/forgot_password.jsp?designId=1
    3.  Log in to Plimus then cancel your subscription

    Or, I can have it cancelled for your convenience. Just let me know.

    Cancelling your subscription will not affect your forms and data in any way. Your forms/data will remain intact once your account downgraded to a free one.

    Let us know if you have further questions. Thank you so much!