What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Account Suspended?

    Asked by Ken Koch  on August 06, 2015 at 06:37 PM

    When I go to log in I receive a message indicating our account has been suspended.  Reason, suspected phishing. Please respond because we have never had this type of issue before.

    Thank you.


  • Profile Image

    Answered by Sammy on August 07, 2015 at 02:48 AM

    You account was suspended as a result of this form One Time Payment Authorization , it appears to have fields which collect credit card information which is against our terms of services, kindly remove the credit card fields


  • Profile Image

    Answered by valuesupply on August 07, 2015 at 10:38 AM


    Reviewed the suspected form.  We never created the form and have since deleted it from our account.

  • Profile Image

    Answered by Sammy on August 07, 2015 at 11:32 AM

    I have reactivated your account kindly confirm if you can be able to access it and all teh respective forms