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    Conditionally hidden Form Collapses are not shown when conditions are set to show them

    Asked by writeitright on August 07, 2015 at 12:00 AM

    Please help me figure out if there's something that I am doing wrong or if there's a bug in the system?

    http://form.jotformpro.com/form/52014609275957. Here's the form as it appears on my website: http://writeitrightsite.com/submit-revision-request.html


    Page URL:

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    Answered by Sammy on August 07, 2015 at 04:38 AM

    The form collapse is not working because there is a script conflict with your site and the form, kindly embed it using the iframe method




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    Answered by writeitright on August 07, 2015 at 11:44 AM

    The form collapses don't work even before being embedded. Here's the link to the jotform: 


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    JotForm Support

    Answered by Welvin on August 07, 2015 at 01:33 PM

    Well, I noticed this problem to your form. But I cannot replicate this so maybe there is a conflict in the conditional logic. I'm trying to fix it and will let you know here.


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    Answered by writeitright on August 07, 2015 at 03:09 PM

    Thank you. I have been working on this for 3 days now. I have a client who needs to complete the form so any help you can provide will be greatly appreciated!

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    Answered by Ben on August 07, 2015 at 04:59 PM

    I took a look at your form earlier and it seems that the issue is with the conditions.

    If you go to your form and disable all of them, you will see the form collapse being shown properly.

    When you leave it as it is however it does not.

    For example, to have the form collapse on the Add Employer page, simply removing the condition for show and hide will work properly.

    I have tried changing the conditions and to re organize them a bit, but seems that no matter what is done, that the form collapses are not being shown.

    I will raise this to our developers so that they can inspect it further and see what might be going on.

    As soon as there is any update on this we will let you know about it through this thread.

    I can only suggest to take a look at the Configurable list widget instead to see if that could replace these segments for you.

    You can see it here: Configurable list

    Also, if you opt for this, I would suggest taking a look at this guide: How to Add a Widget to your Form

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    Answered by writeitright on August 07, 2015 at 07:44 PM

    I'm sorry. I am unsure what you mean. Are you saying that I should remove all of the conditions from the form in order to make the collapses work?

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    Answered by writeitright on August 07, 2015 at 09:35 PM

    I love the configurable list widget! My only problem is that I cannot figure out how to reduce the width so that it will fit the width of my form. Is there anyway to assign more than one row per section? When you look at my form, you will find that the last two text area fields need to be on the next row. Also, is there anyway to adjust the date fields so that I can just capture the Month and Year? 



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    Answered by Ben on August 08, 2015 at 02:15 AM

    I am sorry about that.

    What I meant is that for now, it would be best to simply turn off the conditions for the collapse fields in order to have them work - so that fields are shown and anyone filling out the form can use and fill them out.

    As mentioned, I have raised this to our developers so as soon as they found what is causing this and fix it for you, they will update you about this through this thread.

    Now since your second reply is on a different subject, I have moved it to a new thread here: http://www.jotform.com/answers/632350 where we will be answering it for you shortly.