Could you tell me why my form is disabled?

  • danghai8
    Asked on August 7, 2015 at 3:05 AM

    i am so tired becase of this

    i spended 1 hour to cre

    at my form, and now it not work

    please fix this

    thanks you

  • BJoanna
    Replied on August 7, 2015 at 3:20 AM

    I have checked your account and it is auto suspended. 

    Seems that our system detected phishing activity coming from your account. Phishing Detector allows us to automatically suspend thousands of forms created everyday for phishing activities such as stealing credit card information, social security numbers, login credentials, child pornography, etc.

    However this tool is not updated to scan Arabic, French and other similar languages, therefore most of the forms made in these languages are automatically suspended.

    The reason for this is that English labels are typed in another language (by that I mean non-English).

    In order to not get blocked by our anti-phishing filter is to create add a language that you will use on your jotform and provide translations for it and set it as default. This way your jotform will not get disabled by our system unless it is built against our terms of use.

    I reactivated your account but please follow steps from this guide to avoid further suspensions.  

    You can see here how to do that: http://www.jotform.com/help/298-How-to-make-your-forms-multilingual 

    You can also get more details on why your should do it here: http://www.jotform.com/answers/447134 

    Hope this will help. Let us know if you need further assistance. 

  • aayush22sep
    Replied on April 5, 2016 at 8:07 AM
  • Carina
    Replied on April 5, 2016 at 9:47 AM

    I checked and the form and account are active:

    Could you tell me why my form is disabled? Image 1 Screenshot 20

    Let us know if the problem persists.

  • empirelena
    Replied on December 23, 2016 at 12:39 PM

    PLEASE CHECK MY FORM AND ACTIVATED IT AGAIN I SPEND ONE HOUR TO CREATE IT 
  • Jan
    Replied on December 23, 2016 at 1:37 PM

    @empirelena

    I created a separate thread for you so that we can assist you properly. Here's the link: https://www.jotform.com/answers/1018661.

    Thank you.