What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is disabled

    Asked by danghai8 on August 07, 2015 at 03:05 AM

    i am so tired becase of this

    i spended 1 hour to cre

    at my form, and now it not work

    please fix this

    thanks you

  • Profile Image
    JotForm Support

    Answered by BJoanna on August 07, 2015 at 03:20 AM

    I have checked your account and it is auto suspended. 

    Seems that our system detected phishing activity coming from your account. Phishing Detector allows us to automatically suspend thousands of forms created everyday for phishing activities such as stealing credit card information, social security numbers, login credentials, child pornography, etc.

    However this tool is not updated to scan Arabic, French and other similar languages, therefore most of the forms made in these languages are automatically suspended.

    The reason for this is that English labels are typed in another language (by that I mean non-English).

    In order to not get blocked by our anti-phishing filter is to create add a language that you will use on your jotform and provide translations for it and set it as default. This way your jotform will not get disabled by our system unless it is built against our terms of use.

    I reactivated your account but please follow steps from this guide to avoid further suspensions.  

    You can see here how to do that: http://www.jotform.com/help/298-How-to-make-your-forms-multilingual 

    You can also get more details on why your should do it here: http://www.jotform.com/answers/447134 

    Hope this will help. Let us know if you need further assistance. 

  • Profile Image

    Answered by aayush22sep on April 05, 2016 at 08:07 AM
  • Profile Image

    Answered by Carina on April 05, 2016 at 09:47 AM

    I checked and the form and account are active:

    Let us know if the problem persists.