What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    account status - please confirm!

    Asked by jdkdesign on December 16, 2011 at 07:27 AM

    Hello there - I just upgraded to Premium Account with my credit card and everything went through.... the account status is still showing me as Free though. Please can you confirm asap as I have a campaign running and about to hit the limit of submissions.

    Best regards



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    JotForm Support

    Answered by idarktech on December 16, 2011 at 07:49 AM

    Hi Jeff,

    I have checked your account and it shows that it is already set to Premium.  If you're not seeing the current status of your account, please logout and log back in so that the cache from your browser will be refreshed.

    Please let us know if you have other questions or concerns.