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    Unable to use the Prepopulate App

    Asked by HRServicesUK on August 07, 2015 at 03:45 AM

    I'm attempting to use the link provided on a Q thread  http://prepopulate.jotform.io/

    When I click this link it asks for login credentials, says it's redirecting but then just returns to the log in screen.  Is this link broken and if so what is the alternative link to use?

    Many thanks :-)

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    JotForm Support

    Answered by Charlie on August 07, 2015 at 09:20 AM


    I've tested the link and it still works. Could you try the following:

    1. First log out and log back in to www.jotform.com 

    2. After that, visit the link again http://prepopulate.jotform.io/. It should prompt you a log in window if needed, then after that an authorization window.


    3. Make sure though that there's no plugin or antivirus is blocking our script codes. 

    You can also try clearing your browser's cache to make sure that you have a fresh session.


    You could also check this guide about prepopulating form URLs: https://www.jotform.com/help/71-Prepopulating-fields-to-your-JotForm-via-URL-parameters 

    Let us know if that works.

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    Answered by HRServicesUK on August 07, 2015 at 09:24 AM
    Thanks you ☺
    The answer is to use Chrome rather than explorer as that then works fine.
    Kind regards
    Would you like to schedule a meeting or telephone call at https://calendly.com/hrservicesuk
    so we can avoid the back and forth of finding a time? Your dial-in number: 0844 4 73 73 73: PIN: 445477
    Elaine Gibbons
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