What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot view form submission in any browser

    Asked by vroomz on December 16, 2011 at 11:08 AM

    I am getting the following message on explorer, Firefox, Safari, and Chrome.

    Cannot read form information. Try reloading the page. You will probably need to use a different browser (such as Firefox). There seems to be a bug with the Internet Explorer version you are using.


    This is happening for all our forms but here is one as an example:




    Thank you.


    Page URL:

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    JotForm Support

    Answered by Mike_T on December 16, 2011 at 06:32 PM

    Hello Amy,

    Thank you for contacting us.

    I was not able to reproduce the problem from my side. Could you please try to clear cache and cookies in your browser and try it again? You may also try to check the submissions through https://secure.jotform.com/ to see if that makes any difference for you.

    If you need any further assistance, please let us know.