Cannot view form submission in any browser

  • Profile Image
    vroomz
    Asked on December 16, 2011 at 11:08 AM

    I am getting the following message on explorer, Firefox, Safari, and Chrome.

    Cannot read form information. Try reloading the page. You will probably need to use a different browser (such as Firefox). There seems to be a bug with the Internet Explorer version you are using.

     

    This is happening for all our forms but here is one as an example:

     

    http://www.jotform.com/submissions/10542418180

     

    Thank you.

    Amy

  • Profile Image
    Mike_T
    Answered on December 16, 2011 at 06:32 PM

    Hello Amy,

    Thank you for contacting us.

    I was not able to reproduce the problem from my side. Could you please try to clear cache and cookies in your browser and try it again? You may also try to check the submissions through https://secure.jotform.com/ to see if that makes any difference for you.

    If you need any further assistance, please let us know.