What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    refund

    Asked by RebeccaSOF on August 07, 2015 at 02:42 PM
  • Profile Image
    JotForm Support

    Answered by Mike_G on August 07, 2015 at 03:39 PM

    I am sorry, I'm not sure I understand what you mean here completely? It seems that your post didn't post completely. Could you help us by providing more details of your request, please? We will wait for your response. Thank you.

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    Answered by RebeccaSOF on August 07, 2015 at 03:44 PM
    I bought a subscription account but it should have been on my bosses account instead of mine. She then purchased the subscription and I tried to cancel mine, wanting to receive a refund. So far nothing has posted to my credit card.
    How do I get a refund for the mistaken purchase?
    Rebecca Long
    Administrative Coordinator
    Holy Family School of Faith
    AVI Spiritual Mentorship Program
    Maryvale Mid-America Center
    13240 Craig
    Overland Park, KS 66213
    TEL: 913.310.0014 x11
    FAX: 913.851.5152
    Rebecca@schooloffaith.com
    ...
  • Profile Image

    Answered by RebeccaSOF on August 07, 2015 at 04:44 PM

    Thank you for your response. I don’t want to upgrade or downgrade. My account is a sub-account under another so I don’t need a subscription. What I would like is a refund to my credit card (is not expired) for $90.00 and to maintain my free account.
    Rebecca Long
    Administrative Coordinator
    Holy Family School of Faith
    AVI Spiritual Mentorship Program
    Maryvale Mid-America Center
    13240 Craig
    Overland Park, KS 66213
    TEL: 913.310.0014 x11
    FAX: 913.851.5152
    Rebecca@schooloffaith.com
    ...
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    JotForm Support Manager

    Answered by Jeanette on August 07, 2015 at 07:06 PM

    I've refunded this subscription, your account is now on free status as before.