What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Need more direction to update the Florida Theatre Conference account?

    Asked by FloridaTheatre727 on August 07, 2015 at 04:49 PM

    I have logged in to the Florida Theatre Conference account and followed the direction to click on the Person icon and then clicked on the Account tab.  This took me to a page that does not look like the layout listed on your help page. There are only 5 icons on the left, not the six on the layout page.  I did click on the TICKET icon and got a page that looks like the My Plan page, however, there are no buttons at the bottom of that page Next billing date, or the box below that which reads- Payment Method/Credit Card. And no box on the lower right which says EDIT.  Can you please send me the answer. Thank you, Steve Bayless- Executive Director of the Florida Theatre Conference.

  • Profile Image
    JotForm Support

    Answered by BDAVID on August 07, 2015 at 07:39 PM

    I believe you are referring to the steps provided on this guide: http://www.jotform.com/help/330-How-to-update-my-subscription-s-payment-method

    If you tried to apply it to your account username FloridaTheatre727, it will only show 5 tabs(no billing tab) because this account is a free account:

    On the other hand, you will find the six tabs if login with your account username: FloridaTheatreConference

    Hope this helps, let us know if you have more questions, we will be glad to assist you.