Why does Jotform's Dropbox integration have to have access to "all file

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    Asked on August 07, 2015 at 04:59 PM

    Why does Jotform's Dropbox integration have to have access to "all files and folders" in Dropbox?


    I would like to grant it permisssion to access one folder which is specified for Jotform use. While I would liike to link a Dropbox folder to Jotform, I am concerned about the privacy and integrity of my other folders in my Dropbox account.

    This is a re-post of a comment on Upload to Dropbox with Jotform

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    Answered on August 07, 2015 at 08:09 PM

    This does not mean that we have access to your files and uploads, your files are safe.

    This will only let to create a copy of the submission file of your form into your Dropbox account, for that to be possible, Jotform will require access to your Dropbox, however not to your files.

    Let us know if you have more questions, we will be glad to assist you.


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    Answered on October 08, 2015 at 06:11 PM

    Well, technically yes since you have connected your Dropbox account to Jotform app which is done through integration. That's actually the purpose when you accept the app terms before proceeding the integration. Jotform has to have permission otherwise, it will not be able to write files in your account. But what my colleague means to say on his statement is that, this integration is done through system process so it only needs a specific level of permission and not everything. For as long as Jotform has permission to send files to your account, everything is good to go.


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    Answered on October 11, 2015 at 03:22 PM

    Thanks for your reply EltonCris.

    So why does jotform ask for an "Access to all file..." permission instead of a "access to its own folder in your dropbox"? since it can choose which kind of permission ask for.


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    Answered on October 11, 2015 at 04:02 PM

    Apologies for the confusion. I am not expert with Dropbox permissions but it seems like the following is a full access permission. This is what I see during the integration.

    About your answer on specific folder permission, unfortunately, that's not how it's going to work. First, Jotform has to have access with your account in order for it to create a folder defined by you on the integration. That's part of the files and folder access permission shown on the screenshot. Further more, you can't find any apps other than Jotform with Dropbox integration with just specific folder permission and able to create folders in your account. That's not just possible. You can actually revoke apps in your Dropbox account if you are not comfortable with using it anymore.

    If your main concern is about data security, Jotform is 9 years old and throughout our history we have not ever have problems with customers data. That's because we take security very seriously.