Forms are not saving. The autosave is not working...icon just loops/spins and never saves.

  • afunnell
    Asked on August 7, 2015 at 5:10 PM

    From looking through the forums it appears that this problem has come up quiet often; however there does not seem to be a resolution.  I only have one tab open, I have cleared cache and internet history, logged out and back in, and nothing seems to work.  It simply will not save changes to forms.  Please help!

     

    http://www.jotform.com/?formID=52175771704154

    Page URL: http://www.jotform.com/?formID=52175771704154
  • Kiran Support Team Lead
    Replied on August 7, 2015 at 9:15 PM

    I've tried cloning your JotForm to my account and made some changes. When the form is saved, it seems to be saving without any issue.

    Forms are not saving Screenshot 20

    This might be a temporary issue some lag with the network. Since you've already tried cleared browser cache, could you try logging in a different browser and see if you are able to save the form normally? If the issue still persists, please let us know. We will be happy to look into this issue further.

    Thank you!

  • afunnell
    Replied on January 7, 2016 at 3:04 PM

    I am having the problem again.  I have tried everything....clear cache, log out and back in, different browsers Chrome/IE11 but nothing works.  Sometimes it will save but most of the time it will not.  It pops up and says 'working' in the bottom right hand of screen but never saves.  Is there a problem with your network?
  • Kiran Support Team Lead
    Replied on January 7, 2016 at 4:08 PM

    Since it is a old thread, I've moved the question to a separate thread and shall be addressed shortly.

    http://www.jotform.com/answers/739070

    Thank you!