What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Slowness in Mobile (Lentidão no Celular)

    Asked by victorfpaula on August 07, 2015 at 05:15 PM

    Boa tarde, tenho um formulário grande.

    Vai ser utilizado para venda de lanches online.

    Porém tenho muitas personalizações em cada lanche, e muitos produtos a venda também.

    Acredito que isso, unido ao tamanho total do meu formulário esteja causando uma lentidão para abrir a página no celular.

    Quando clico nas opções, o formulário não responde corretamente ao comando.

    Existe algo que posso fazer para amenizar este problema?

     

    este é o link de meu form. http://form.jotformz.com/form/52185030792655

     

    Obrigado pela ajuda!

    Page URL:
    http://form.jotformz.com/form/52185030792655

    jotformz
  • Profile Image
    JotForm Support

    Answered by Boris on August 07, 2015 at 09:26 PM

    We are sorry for the inconvenience, but this issue is occurring since mobile phones have much slower processors compared to desktop computers. It is a hardware limitation of phones.

    What you can do to help your mobiles in processing your page, is to remove all but one of your Mobile Responsiveness widgets. I can see that you have added a separate one inside almost every one of your Form Collapse fields.

    Please remove all but one of them. I can see that having this many Mobile Responsiveness widgets on your form is causing some conflicts between them.

    Other than this, there is little that can be done to improve speed and performance on mobiles. Having many fields, Conditions, or Form Calculations is intensive on your processor. This is fine most of the times on desktop PCs, but mobiles are much weaker and therefore more sensitive to processor intensive tasks. This is why it might be good for your mobile performance to use only as many conditions, or widgets, as you need.

    I hope this helps. Please let us know if you need further assistance.