What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I cannot access any of my forms!

    Asked by RoseHernandez on August 07, 2015 at 05:49 PM

    I keep getting an unformatted page when I tried to load any of the forms.  I cannot access the information of who has completed the form, and it is needed for an event tonight!  Help!

    Page URL:
    http://www.jotform.com/submissions/51726960201147

    My Forms cannot access cannot and information keep
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    JotForm Support

    Answered by Kiran on August 07, 2015 at 09:49 PM

    I'm not sure if I understand your query correctly. Do you mean to say that the form is not loading correctly on your PC? Do you see any error message while trying to access the submissions? Could you try clearing the browser cache by following the steps provided in the guide below to see if that helps.

    http://www.wikihow.com/Clear-Your-Browser%27s-Cache

    If the issue still persists, please get back to us with screenshot of the issue so that we can guide you in the right direction.

    Thank you!