What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
How to take back customers to the thank you page after completing the payment?Asked by lilysharma on August 08, 2015 at 11:11 AM
I have set up Paypal on my form. When someone has made the payment, I want to take it back to the Thank You page - how do I do that?
Actually, we have this by default in all forms. With or without a payment integration. However, for forms with Paypal payment integration, this is how it works for us:
-If the buyer pays with a PayPal account, they are automatically taken back to the thank you page after 10 seconds.
-If the buyer pays with the Credit Card Option, they are taken to the receipt page where PayPal gives them the chance to print out a receipt. This is a legal requirement. After that, the buyer must click on the "Return to Merchant" link in order to return to the site.
Here's an example output when you Pay using a Credit Card. You have the ability to return to the Merchant's Website which is your Custom Thank You URL:
After you click the link, you will be taken to this page which is Auto Redirect to the Custom Thank You URL in the form:
I hope that explains the redirections for Paypal Payment form.