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    How to take back customers to the thank you page after completing the payment?

    Asked by lilysharma on August 08, 2015 at 11:11 AM

    I have set up Paypal on my form. When someone has made the payment, I want to take it back to the Thank You page - how do I do that?

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    JotForm Support

    Answered by Welvin on August 08, 2015 at 04:17 PM

    Actually, we have this by default in all forms. With or without a payment integration. However, for forms with Paypal payment integration, this is how it works for us:

    -If the buyer pays with a PayPal account, they are automatically taken back to the thank you page after 10 seconds.

    -If the buyer pays with the Credit Card Option, they are taken to the receipt page where PayPal gives them the chance to print out a receipt. This is a legal requirement. After that, the buyer must click on the "Return to Merchant" link in order to return to the site.

    Here's an example output when you Pay using a Credit Card. You have the ability to return to the Merchant's Website which is your Custom Thank You URL:

    After you click the link, you will be taken to this page which is Auto Redirect to the Custom Thank You URL in the form:

    I hope that explains the redirections for Paypal Payment form.