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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problems displaying form correctly on Iphone browser

    Asked by muggybay on August 08, 2015 at 11:45 AM

    Attn: JotForm

     

    I have built my form and looks good on   muggybay.com

    (although I still need help testing it and syncing up with mailchimp and stripe.)

     

    Here is an issue I can not figure out why it is happening when looking at my form on iphone.

    http://form.jotform.us/form/52096873814161

     

    The form is built with 3 sections (with page breaks)

    1) General name, address, phone and email.

    2) Coffee Selections

    3) Checkout and Shipping

     

    When you look at #1 and #2 above on iphone they are cut off. the complete form does
    not display correctly. You have to scroll left to right.

    And #3 above displays correctly. No scroll left to right.

    I HAVE MY FORM TURNED ON MUGGYBAY TO PROBLEM SHOOT. WHEN I GO LIVE YOU WILL
    ONLY BE ABLE TO SEE THIS FORM FROM GROUP LANDING PAGE (SEE SAMPLE)

    What did I do wrong? How do I fix the issue of #1 and #2 not display correctly when viewed
    on iphone?

     

    ALSO:  

    I do need to address the mailchimp and stripe testing that form works. Any advice
    would be appreciated.

     

    Thanks!

    Page URL:
    http://muggybay.com/coffee-combo/

    displaying form displaying correctly iphone mobile form responsive form
  • Profile Image
    JotForm Support

    Answered by jonathan on August 08, 2015 at 04:43 PM

    Please try first re-embedding your jotform http://www.jotform.us/form/52096873814161 to your website  using its iframe embed code.

    Follow this guide: https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Make sure to clean/clear first any previous script embed code of the form on your web page before adding the iframe embed code to avoid any script issue.

    Then check again everything on your iphone browser if everything is working as it should.

    Please let us know if issue is not resolve.

    Thanks.

     

  • Profile Image
    JotForm Support

    Answered by jonathan on August 08, 2015 at 04:44 PM

    We will attend to your other question here http://www.jotform.com/answers/632655

    Thanks.