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    Can't get the autoresponder email for updating a form later to work right

    Asked by Gail Smith on December 16, 2011 at 06:28 PM

    I'm so confused I can't even remember all the various things that have gone wrong with this yesterday and today as I tried to put into our form the capability to respond

    a) if they got cut off without submitting the form, to get an email saying here's the link to get back in and pick up where you left off

    and

    b) if they did submit the form but later want to update it, to get an email saying here's the link to get back in and update your form if you want to.

    One time I did a test run I did manage to get from the autoresponder's links back into my form and the information I had put in was in fact still there.  But I realized that I needed to edit the text of the email, so I edited it and re-saved it and then when I did a test run again, and ever since then, even testing with several different emails, the autoresponder email link I get just takes me to a blank form, not to a form with my information in it.  It actually seems to flash the information in the blanks for a split second, and then it disappears.  Or at least it flashes some text or other--it's too fast to read it. 

    Is there a bug in the system or problems happening right now that would make this happen?  How can I fix our form so that the autoresponding works right and people can really get back into their form and see the information they had entered before rather than a blank form?  This feature unfortunately may be a make-or-break feature in getting approval from our superiors to use the form with our faculty so it's urgent that we figure out how to make it work asap.

    and if we can only do one of the above two things--a or b--we would be ok if we just were able to do b.

    Thank you for whatever help you can give me. 

    Page URL:
    http://www.jotform.com/form/13264308569?session={email3}

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    JotForm Support

    Answered by NeilVicente on December 17, 2011 at 05:18 PM

    Gail,

    The link in your first form's autoresponder - http://www.jotform.com/form/13264308569?session={email3} - will only work if the form is saved (by clicking the next buttons in your form) but not if the form is submitted.

    Once the form is submitted, the session will be cleared and the information will be saved onto your form's database. In this case, you will need to use the edit link placeholder to generate a URL in which the user can modify the information submitted.

    Edit your "input form" and create an autoresponder alert.

    1.  Click Setup & Embed > Email Alerts > Add New Email
    2.  Choose Autoresponder then click Next
    3.  In the Compose Email section, enter "{edit_link}" anywhere you want the edit link to appear
    4.  Click Finish

    Remember that an autoresponder is different from a notification in a sense that it is sent to the person who has filled out the form. A notification, on the other hand, is sent, by default, to form administrators/owners.

    Basically, this is how it should work:

    After Form A (Your Identifying Information) is submitted, the user will receive an email containing a link in which they can continue filling up Form B (if they got cut off).

    Once Form B is completed, the user will receive an email containing the entry's edit link. This is what they need to use to modify their submitted information.