What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Stripe Integration "Get amount from"

    Asked by wwband on August 08, 2015 at 03:39 PM
    I have several forms on my JotForm account.  I want it to import the total owed from JotForm to Stripe.  On my other forms it gives me a box that says "get amount from"  this one only gives "suggested amount"  how do I make "get amount from option to show?
     
     
    The first page in Stripe integration says:
     
    Account Information
    Connect with Stripe

    Stripe Connected

     
    Test Mode
     
    Attach Customer ID to email alerts
     
     
     
     
     
    Charge CustomerImmediatelyLater (manually)
     
    CurrencyU.S. DollarCanadian DollarU.K. PoundsEuroAustralian DollarsAfghan AfghaniAlbanian LekArmenian DramNetherlands Antillean GuldenAngolan KwanzaArgentine PesoAruban FlorinAzerbaijani ManatBosnia & Herzegovina Convertible MarkBarbadian DollarBangladeshi TakaBulgarian LevBurundian FrancBermudian DollarBrunei DollarBolivian BolivianoBrazilian RealBahamian DollarBotswana PulaBelize DollarCongolese FrancSwiss FrancChilean PesoChinese Renminbi YuanColombian PesoCosta Rican ColónCape Verdean EscudoCzech KorunaDjiboutian FrancDanish KroneDominican PesoAlgerian DinarEstonian KroonEgyptian PoundEthiopian BirrFijian DollarFalkland Islands PoundGeorgian LariGibraltar PoundGambian DalasiGuinean FrancGuatemalan QuetzalGuyanese DollarHong Kong DollarHonduran LempiraCroatian KunaHaitian GourdeHungarian ForintIndonesian RupiahIsraeli New SheqelIndian RupeeIcelandic KrónaJamaican DollarJapanese YenKenyan ShillingKyrgyzstani SomCambodian RielComorian FrancSouth Korean WonCayman Islands DollarKazakhstani TengeLao KipLebanese PoundSri Lankan RupeeLiberian DollarLesotho LotiLithuanian LitasLatvian LatsMoroccan DirhamMoldovan LeuMalagasy AriaryMacedonian DenarMongolian TögrögMacanese PatacaMauritanian OuguiyaMauritian RupeeMaldivian RufiyaaMalawian KwachaMexican PesoMalaysian RinggitMozambican MeticalNamibian DollarNigerian NairaNicaraguan CórdobaNorwegian KroneNepalese RupeeNew Zealand DollarPanamanian BalboaPeruvian Nuevo SolPapua New Guinean KinaPhilippine PesoPakistani RupeePolish ZłotyParaguayan GuaraníQatari RiyalRomanian LeuSerbian DinarRussian RubleRwandan FrancSaudi RiyalSolomon Islands DollarSeychellois RupeeSwedish KronaSingapore DollarSaint Helenian PoundSierra Leonean LeoneSomali ShillingSurinamese DollarSão Tomé and Príncipe DobraSalvadoran ColónSwazi LilangeniThai BahtTajikistani SomoniTongan PaʻangaTurkish LiraTrinidad and Tobago DollarNew Taiwan DollarTanzanian ShillingUkrainian HryvniaUgandan ShillingUAE DirhamUruguayan PesoUzbekistani SomVenezuelan BolívarVietnamese ĐồngVanuatu VatuSamoan TalaCentral African Cfa FrancEast Caribbean DollarWest African Cfa FrancCfp FrancYemeni RialSouth African RandZambian Kwacha
     
    Billing AddressNoneAddress*
     
     
     
     Enable Auto Fill
     
     
     
     
     
    Then it says:
    Description

    Stripe is one of the best ways to receive one-time or subscription payments from your users. It is easy-to-use and has the best available rates at 2.9% + $0.30 USD per successful transaction. Users can send you payments using any major credit card.

    Using JotForm and Stripe, you can now:
    - Sell digital goods,
    - Sell products,
    - Collect payments for your online service,
    - Collect subscription payments,
    - Receive micropayments for your content,

    You can also use "Test" keys to test your payments with ;
    - Credit Card Number: 4242424242424242
    - CVC : 123
    - Valid Expiration Date
      *Higher than the current date

     
      I would like to:
     Sell Products
     Sell Subscriptions
     Collect Donations/Custom Amount Payments
     This is a donation. We are a non-profit organization.
    Payment Purpose
    Suggested Amount  Minimum
     
     
    Description

    Custom Amount Payment 
    Accept payments of variable amount for the service you provide. Customers will be able to specify the amount they would like to pay.

    Donation 
    Accept donations for your non-profit organization. Same as with Custom Amount Payments, but sends the transaction as a 'donation' (Paypal-only).

     

    My other forms have this option:

    I would like to:
     Sell Products
     Sell Subscriptions
     Collect Donations/Custom Amount Payments
     This is a donation. We are a non-profit organization.
    Payment Purpose
    Get Amount FromNoneTotal Payment
     
     
    amount JotForm
  • Profile Image
    JotForm Support

    Answered by Boris on August 09, 2015 at 05:20 AM

    I have logged into your account and checked all 5 of your active forms, and they all show Get Amount From on the second page of their Stripe configuration wizard:

    If you are still having this problem, can you please let us know which form is having this issue?

    We will be happy to help, and we will await your response. Thank you.