Form runs slow, submit button not working

  • hilltopkennels
    Asked on August 8, 2015 at 5:33 PM

    My form was running smoothly and fast. All of a sudden it is running very slowly. Calendar datepicker dropdown on first field is taking upwards of 3.5 seconds to drop down. Although form works, once it gets to the submit button, it just shows "Please Wait..." and doesn't jump to the thankyou page as it used to.

    I've tried cloning the form and flushing cache (and restarting browser & computer) but still running VERY slowly.

     

    Page URL: https://www.jotform.com//?formID=52195550531351
  • hilltopkennels
    Replied on August 8, 2015 at 5:45 PM

    Managed to fix submit button problem, found a broken condition. Form is still running very slowly though.

  • Ashwin JotForm Support
    Replied on August 9, 2015 at 6:56 AM

    Hello hilltopkennels,

    I'm sorry for the trouble caused to you.

    I did test your form and did not find any issue with that. Your form seems to work as expected and did not seems to be slow. Please check the screenshot below:

    Form runs slow, submit button not working Image 1 Screenshot 20

     

    I would suggest you to please test your form again after clearing your browser cache and get back to us if the issue persists. The following guide should help you how to clear browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache 

    We will wait for your response.

    Thank you!