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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Form runs slow, submit button not working

    Asked by hilltopkennels on August 08, 2015 at 05:33 PM

    My form was running smoothly and fast. All of a sudden it is running very slowly. Calendar datepicker dropdown on first field is taking upwards of 3.5 seconds to drop down. Although form works, once it gets to the submit button, it just shows "Please Wait..." and doesn't jump to the thankyou page as it used to.

    I've tried cloning the form and flushing cache (and restarting browser & computer) but still running VERY slowly.

     

    Page URL:
    https://www.jotform.com//?formID=52195550531351

    button not working cache jump please wait 3
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    Answered by hilltopkennels on August 08, 2015 at 05:45 PM

    Managed to fix submit button problem, found a broken condition. Form is still running very slowly though.

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    JotForm Support

    Answered by ashwin_d on August 09, 2015 at 06:56 AM

    Hello hilltopkennels,

    I'm sorry for the trouble caused to you.

    I did test your form and did not find any issue with that. Your form seems to work as expected and did not seems to be slow. Please check the screenshot below:

     

    I would suggest you to please test your form again after clearing your browser cache and get back to us if the issue persists. The following guide should help you how to clear browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache 

    We will wait for your response.

    Thank you!