What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms disabled due to suspected phishing

    Asked by Project1000 on August 08, 2015 at 05:35 PM

    Not sure why they aren't working. It seems that a bulk of my forms on my account aren't working.

    Page URL:
    http://www.luminarylights.com/contact-us-2/

    phishing forms forms credit card
  • Profile Image
    JotForm Support

    Answered by Mike_G on August 09, 2015 at 07:02 AM

    We would like to apologize for the inconvenience. I have checked you account and found out that your account was auto-suspended as it is possible that one of your forms are suspected of phishing activities. JotForm has an Anti-Phishing system that automatically detects form and tag it if it suspected of any phishing activities. This, thus, make the Account auto-suspended.

    Base on our Terms of Use

    We also consider forms to be Phishing if: 

    1. It asks for a username combined with a password like Login Forms.

    2. If it collects sensitive information such as Credit Card information or SSNs.

    3. Cloned or form design for Social Media Pages such as Facebook, Twitter and Linkedin.

    4. Cloned or form design for Online Gaming Pages.

    Your forms might have been auto-suspended due the term "Facebook" on field labels found on some of your forms. 

    I have activated your account back, but please make sure to try to eliminate this term to avoid being suspended again. Facebook Login Forms are one of the most created forms in our system by Phishers so we increased the Phishing Level of this term.

    Thank you.

  • Profile Image
    JotForm Support

    Answered by Mike_G on August 09, 2015 at 07:49 AM

    I would like to apologize for the inconvenience again, however, I may have overlooked some of your forms that contains phishing activities and led your account to auto-suspension. These forms need to be deleted in order for your account to be reactivated. 

    Your forms entitled: 

    Payment Form

    34281_thread3_3.png

    and Business Card Purchase Form

    34282_thread3_4.png

     

     

  • Profile Image

    Answered by Project1000  on August 09, 2015 at 12:38 PM

    Hi, I want to delete those forms but I am unable to log in. How am I suppose to resolve the issue if I'm not allowed access? 

     

    Also to be clear, is using the facebook term an issue as well? Should I remove that word from my other forms? 

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 09, 2015 at 06:23 PM

    I've reactivated your account, please do so according to the explanation given above.

  • Profile Image

    Answered by Project1000 on August 10, 2015 at 07:31 AM

     

    Thank you. Should I still remove the term facebook 

    from my forms?

  • Profile Image
    JotForm Support

    Answered by Mike_G on August 10, 2015 at 09:18 AM

    You're most welcome. Removing the word "Facebook" on your field labels is no longer necessary, because as what I have mentioned on my post after, the forms that need to be deleted are the forms that contain fields that collect sensitive information(credit card information). 

    Thank you.