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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to add PayPal payment tool to forms

    Asked by girlspursuingscience on August 08, 2015 at 10:42 PM

    I used paypal on registration form. now i am trying to add it to donation form but get a message that states delete from other form

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    JotForm Support

    Answered by Mike_G on August 09, 2015 at 08:41 AM

    I would like to apologize for the inconvenience, however, I'm not sure I completely understand what you mean here.

    You can add PayPal from the Payment Tools of the Form Builder page once for each form. However, you cannot add two payment tools on a form. (Unless you use the workaround on this guide: How-to-Create-a-Basic-Multiple-Payment-form)

    Meaning, you can add a payment tool on your Registration Form and you can also add a payment tool on your Donation Form. 

    Is this the same error message you're getting: 

    This message only appears if you have an existing payment tool on the form. I have checked the form entitled: Online Donation Form. Is this the form you are referring to? I can see that there is already a payment tool added on this form. 

    If this is not the Form you are referring to, kindly give us the link to your form and we will further investigate. But, if this is the form you are pertaining to, kindly delete the existing payment tool on that form so you can add a new one. 

    I hope this helps. Let us know if you need any further assistance. Thank you.