What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    URGENT - Forms are suddenly broken, show incomplete values list on submission

    Asked by nzhoodieco on August 09, 2015 at 03:19 AM

    I need this fixed urgently as all of my business relies on your payment forms.

    All of my payment forms have broken. They have decided that hiding required fields does not stop them from being required. It appears that your conditional logic has broken suddenly. I have cleared my form and browser caches, tested my forms on several browsers, and re-embedded my forms (as both source code and iFrames). This has not solved the problem.

    I rely on JotForm/Paypal payment forms for all of my business. I have been using these same forms (cloning and re-cloning) for months without any issues, until now. I already have customers contacting me asking why their web-store isn't working so this needs to be fixed ASAP.

    Problem is also occurring at http://www.nzhoodieco.net/verdon + more

    Page URL:
    http://www.nzhoodieco.net/kc-leavers

    Screenshot
    incomplete values values My Forms JotForm problem source
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    Answered by lilysharma on August 09, 2015 at 06:17 AM

    I am having exactly the same problem! Can someone fix this urgently please.

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    JotForm Support

    Answered by EltonCris on August 09, 2015 at 10:00 AM

    Hello,

    We are truly sorry about that. This was due to the recent update but it has now been resolved.

    Our apologies for the inconveniences caused.

    Regards!