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    Form submission comes up with errors as logic not working

    Asked by lilysharma on August 09, 2015 at 06:14 AM

    Hi. I added a payment button on the form yesterday. Since then, my form logic is not working. The submission comes up with an error now for some fields that are essential to fill up, but these are conditional and only show up when you make certain choices. As these are not even visible on the form, the user is unable to complete them and unable to submit the form.

    The form (and this logic) was working absolutely fine for the last month till the payment button was added. I have checked the logic and this should not happen.

    How can I sort this out?

    Else, how can I retrieve my previous version of the form that was being used till 2 days back before I added the payment button? In the Form history, only the versions from yesterday morning are available.

    I will appreciate a quick response as users are unable to use the form.

    Kind regards,


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    JotForm Support

    Answered by EltonCris on August 09, 2015 at 09:59 AM

    Hi Lily,

    We are truly sorry about that. This was due to the recent update but it has now been resolved.

    Thanks for reporting it here.