- confregistrarAsked on August 09, 2015 at 09:25 PM
My form has been working fine for weeks (whilst I've been testing it), with Google spreadsheet integration.
Now we've gone live with the form and the integration has stopped working. I can initialise a new spreadsheet and it contains the existing form submissions, but new submissions are not showing up in the spreadsheet.Page URL:
- CharlieAnswered on August 10, 2015 at 01:42 AM
- confregistrarAnswered on August 10, 2015 at 02:09 AM
As someone else has separately reported, removing and reinstating the integration catches all of the existing existing submissions, but not new ones. The problem seems to be intermittent. It wasn't working earlier today, but a little while ago it was working ok again. I won't know for sure until the next form comes in. I will let you know what happens.
- JotForm Supportashwin_dAnswered on August 10, 2015 at 04:28 AM
I am glad to know that reintegrating with google spreadsheet helped and it is working fine again.
Do monitor and get back to us if the issue persists.