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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Urgent help needed please. Google spreadsheet integration has suddenly stopped working.

    Asked by confregistrar on August 09, 2015 at 09:25 PM

    My form has been working fine for weeks (whilst I've been testing it), with Google spreadsheet integration. 

    Now we've gone live with the form and the integration has stopped working. I can initialise a new spreadsheet and it contains the existing form submissions, but new submissions are not showing up in the spreadsheet.

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  • Profile Image
    JotForm Support

    Answered by Charlie on August 10, 2015 at 01:42 AM


    I've tested Google Spreadsheet integration right now and I was able to replicate the problem. Could you confirm if you are still experiencing it?

    Please do try removing the integration

    Save the changes, clear your form's cache and re-integrate it again.

    We'll wait for your response.

  • Profile Image

    Answered by confregistrar on August 10, 2015 at 02:09 AM

    Hi Charlie,

    As someone else has separately reported, removing and reinstating the integration catches all of the existing existing submissions, but not new ones. The problem seems to be intermittent. It wasn't working earlier today, but a little while ago it was working ok again. I won't know for sure until the next form comes in. I will let you know what happens.



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    JotForm Support

    Answered by ashwin_d on August 10, 2015 at 04:28 AM

    Hello Jenny,

    I am glad to know that reintegrating with google spreadsheet helped and it is working fine again.

    Do monitor and get back to us if the issue persists.

    Thank you!