What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    password chage was successfully done but the login password doesn't recognize the new password.

    Asked by DIP2seminar on August 09, 2015 at 10:32 PM
  • Profile Image

    Answered by Sammy on August 10, 2015 at 02:11 AM

    I have cleared you account's form cache, kindly clear you browser cache then try changing the password again.


  • Profile Image

    Answered by DIP2seminar on August 10, 2015 at 04:46 AM

    Do you mean IE cache? I did that and still can't change password.

    It appeared different message after trying to change the password.

  • Profile Image

    Answered by Sammy on August 10, 2015 at 06:56 AM

    Yes the IE cache, what message are you receiving when trying to change the password?

    Kindly try the procedure using chrome or firefox, you can also use the forgot password feature as an alternative, kindly let us know of the outcome