What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What is a Sub-User Account?

    Asked by ranchradiogroup on August 10, 2015 at 09:40 AM

    I'm looking at upgrading our account ASAP and I see "Sub User Accounts" in the pricing. What is a "Sub User Account"?

    user account sub user account share forms
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    JotForm Support

    Answered by Mike_G on August 10, 2015 at 12:26 PM

    Sub-User Accounts are normal JotForm Account owned and maintained by a JotForm user. It only becomes a Sub-User account if it was invited to become one by the Main account and it accepted the invitation. A Main Account becomes a Main Account, however, if it has shared its forms to another account(Sub-User). Meaning, every account can be turned into a Main Account and/or Sub-User account.

    Sub-User can be invited using the email address on their JotForm account. Then, they will receive an email to confirm the invitation that another JotForm user wants to share his/her forms with them. 

    Now, if an email address that is not used to an existing JotForm account is invited to become a Sub-User account, it will still receive an invitation and it will be asked to create a JotForm Account. That Sub-User account will remain as a Sub-user account with no capability to create its own forms, it can only view or edit forms shared by the Main Account as permitted. It may, however, have the capability to create forms of its own, if it will subscribe to a Free Subscription.

    Here's a guide on how you can share your forms to a different account and make that account your Sub-User.

    I hope this helps. Should you have any other questions, please feel free to let us know and we will be glad to help you anytime. Thank you.