What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I change the log in name?

    Asked by FloridaTheatre727 on August 10, 2015 at 10:50 AM

    The recent email sent to answer my question about updating our account information stated that instead of using the FloridaTheatre727 username, I should use FloridaTheatreConference.  When I go to jot forms it automatically brings up the FloridaTheatre727 account and I do not see how to enter the FloridaTheatreConference login.  Without logging into to the FloridaTheatreConference login I cannot access the billing information page to update our account credit card and user.   Please give me help!

    name billing information credit card logging
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    JotForm Support

    Answered by Boris on August 10, 2015 at 12:55 PM

    It seems that your browser is either automatically logging you in with your credentials for FloridaTheatre727 account, or that you may not be logging out of your account.

    To log out of your current account, please click on the person-shaped icon in the top right corner of your screen, and click on the Logout link.

    After you have logged out, you should go to our login page: http://www.jotform.com/login

    On the login page, please use the username and password of the account you wish to log into - FloridaTheatreConference

    If by any chance you do not remember the password for this other username, you can use the Forgot Password link just above the Sign In button.

    I hope this helps. Please let us know how it goes, you can reply directly to your thread here to avoid confusion:

    http://www.jotform.com/answers/633770