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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Getting error when user uploads artwork file

    Asked by tppc1 on August 10, 2015 at 11:21 AM

    Hi,

     

    We have integrated your forms into our website and they have been working forne for ages. All of a sudden, we are getting this error message when a user tries to attach artwork to the message.

    Parse error: syntax error, unexpected '%' in /www/v3/builds/23d173145421cee6dc68b9281f92415f2e51472c/opt/BandwidthPolice.php on line 36

     

    Can you help?

     

    Thanks, Tom

    Page URL:
    http://www.monarchprint.co.uk/promotional-mugs.html

    uploads message Error downloading files Uploaded files
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    Answered by crsslo on August 10, 2015 at 11:34 AM

    We are getting the same issue when trying to download files submitted by the user.

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    Answered by tppc1 on August 10, 2015 at 11:35 AM

    Any idea what is causing it or who to contact to fix it?

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    Answered by crsslo on August 10, 2015 at 11:41 AM

    No idea what has caused it but making a forum thread as you did is the best way to bring the issue to jotform.  A representative will respond soon.

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    Answered by tppc1 on August 10, 2015 at 11:43 AM

    Thank you! Never had to post in a forum before, so wasn't sure!

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    Answered by Ben on August 10, 2015 at 01:18 PM

    Hi to both and yes, the forum is the best way to get our attention :)

    We have noticed few threads in regards to the same issue and our developers have already resolved the issue.

    However, it might take a bit of time for the changes to propagate, so some people might experience an issue that is resolved after a refresh.

    If however at any time the issue is still there do let us know and our developers will inspect it further.

    Since I see that in this case, jotformeu.com is being used and jotformpro.com, I must say that downloads from jotformpro.com should be working properly, so @crsslo you should not experience any further issues with this.

    Tom, you might, so please if you still do, do update us about it so that we can take a closer look into it, but you will be able to access all of the file uploads by simply changing the URL of the uploads to jotform.com from jotformeu.com domain.

    The issue was also never present for downloads from within the Submissions Panel, so that is another way to quickly download all of your uploaded files.

    If there are any questions or issues, do let us know and we apologize for any inconveniences this might have caused you.

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    Answered by crsslo on August 10, 2015 at 01:21 PM

    Thanks Ben!

    @tppc1 You may have a look at google drive integration.  It helps us have multiple ways to retrieve our files should an issue like this arise.

     

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    Answered by crsslo on August 10, 2015 at 01:47 PM

    Looks like now we are seeing a blank page with no error but the file does not download.

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    Answered by Ben on August 10, 2015 at 02:09 PM

    The issue should be fixed now completely, so I would like to ask you to please try to download the files again.

    In regards to Google Drive integration, that is a good way to make sure you always get your data.

    I would actually suggest few:

    How to Integrate a Form with Google Drive

    Upload to Dropbox with JotForm

    JotForm now Integrates with Box

    There are other options as well, but these are the most popular ones.

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    Answered by crsslo on August 10, 2015 at 02:29 PM

    Working great now.  Thanks!

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    Answered by WagnerCompanies on August 10, 2015 at 02:36 PM

    Seeing this issue with jotform.us still in the case that this isn't on the radar.

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    JotForm Support

    Answered by Welvin on August 10, 2015 at 03:57 PM

    Our apologies, but the issue is completely fixed now. 

    Thanks