What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Unable to dowlonad the attached file(s) by clicking on the link provided in the email

    Asked by Nohble on August 10, 2015 at 11:37 AM

    Hi, 

     

    Every time we try to open an attachment from an email form we get this error message: 

     

    Parse error: syntax error, unexpected '%' in /www/v3/builds/1e9a7ff3f69e8cdc2e9e4a72f5ba684d51e73dc3/opt/BandwidthPolice.php on line 36

     

    Please advise?

     

     

    cannot open attachements open
  • Profile Image

    Answered by Ben on August 10, 2015 at 12:56 PM

    Thank you for reporting this to us. We have already notified our developers and they are looking into the issue.

    Since I see that you are on jotform.us domain, the issue is intermittent so you might experience issue downloading the files at this time, but it might also work for you.

    This is only happening temporary as our developers are resolving this at this time.

    Do however let us know how it goes.

    Just to mention, you should be able to download the submitted files, every time, from your Submissions Panel.

  • Profile Image
    JotForm Support

    Answered by david on August 10, 2015 at 02:05 PM

    This should now be fixed.  My apologies.  Let us know if you have any further trouble downloading your attachments from the links in your notifications and we will be happy to have another look.