What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Parse Error: Cannot download uploaded attachments from form submission

    Asked by SXSWArtDepartment on August 10, 2015 at 11:42 AM

    Hello...I'm having trouble downloading attachments from entries submitted through the form. 

    When I click on the attachment in the email notification, this is the message I get:

    Parse error: syntax error, unexpected '%' in /www/v3/builds/1e9a7ff3f69e8cdc2e9e4a72f5ba684d51e73dc3/opt/BandwidthPolice.php on line 36

    Page URL:
    http://form.jotform.us/form/51726636843159

    cannot download email notification download files uploaded files
  • Profile Image

    Answered by Ben on August 10, 2015 at 01:08 PM

    Our developers say that the issue is resolved, but that it might take a bit of time for the changes to propagate over all servers, so you should be able to download the files at this time, but if you still have these issues, please do let us know and we will be happy to raise this to our developers for you for further inspection.

  • Profile Image

    Answered by katielapp on August 13, 2015 at 09:44 AM

    How long will this take to be resolved?  I am still having this issue:

    This XML file does not appear to have any style information associated with it. The document tree is shown below.

    <Error>

    <Code>AccessDenied</Code>

    <Message>Access Denied</Message>

    <RequestId>8C4DAC872DF06D1F</RequestId>

    <HostId>

    8ZAyE+kdM5icZOTNj8UwTRtwnPv6bizsM6ykoWekQL183Pj3pIE75mSGavWi7ZXx+clK/+glZVA=

    </HostId>

    </Error>

  • Profile Image

    Answered by Ben on August 13, 2015 at 10:58 AM

    I have moved your question to a new threads, since the issue is not of the same type.

    We will be replying to your thread found here: http://www.jotform.com/answers/637574 shortly.