Parse Error: Cannot download uploaded attachments from form submission

  • SXSWArtDepartment
    Asked on August 10, 2015 at 11:42 AM

    Hello...I'm having trouble downloading attachments from entries submitted through the form. 

    When I click on the attachment in the email notification, this is the message I get:

    Parse error: syntax error, unexpected '%' in /www/v3/builds/1e9a7ff3f69e8cdc2e9e4a72f5ba684d51e73dc3/opt/BandwidthPolice.php on line 36

    Page URL: http://form.jotform.us/form/51726636843159
  • Ben
    Replied on August 10, 2015 at 1:08 PM

    Our developers say that the issue is resolved, but that it might take a bit of time for the changes to propagate over all servers, so you should be able to download the files at this time, but if you still have these issues, please do let us know and we will be happy to raise this to our developers for you for further inspection.

  • katielapp
    Replied on August 13, 2015 at 9:44 AM

    How long will this take to be resolved?  I am still having this issue:

    This XML file does not appear to have any style information associated with it. The document tree is shown below.

    <Error>

    <Code>AccessDenied</Code>

    <Message>Access Denied</Message>

    <RequestId>8C4DAC872DF06D1F</RequestId>

    <HostId>

    8ZAyE+kdM5icZOTNj8UwTRtwnPv6bizsM6ykoWekQL183Pj3pIE75mSGavWi7ZXx+clK/+glZVA=

    </HostId>

    </Error>

  • Ben
    Replied on August 13, 2015 at 10:58 AM

    I have moved your question to a new threads, since the issue is not of the same type.

    We will be replying to your thread found here: http://www.jotform.com/answers/637574 shortly.