What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Get credit card information captured in Jotform securely to website owner

    Asked by bdoodle on August 10, 2015 at 11:42 AM

    Right now, I capture a customer's order details and contact/shipping information and send the request via Jotform email to the website owner.   He wants to capture and receive the customer's credit card information SECURELY as well.  Is there any way to do this?  I see that I could upgrade to use SSL forms to capture the data, but how could I get it securely to my website owner?

    I have many Jotforms for which I want to do this.  One is: https://www.jotform.com//?formID=51033978494161


    Page URL:

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    JotForm Support

    Answered by david on August 10, 2015 at 01:18 PM


    We actually do not allow for the collection of credit card details directly in the form.  Though this can be done securely, especially with encrypted submissions, we still do not allow it due to possible phishing.  Our automated phishing detector will likely suspend your form if you add credit card data fields to your form.

    If you need to authorize a card for payment, I would recommend using the payment authorization feature:


    If you have any further questions, let us know and we will be happy to help.