What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    unable to open pdf from a completed form email

    Asked by john2177 on August 10, 2015 at 12:03 PM

    Hi
    I am getting the following error
    Parse error: syntax error, unexpected '%' in /www/v3/builds/6b54a2988cd90ec2987a1b1498fd07b848829721/opt/BandwidthPolice.php on line 36

    This is from the following Suppliers technical questionaire

    Please can you help as we are unable to open the uploaded files

    see atachment

    Page URL:
    https://secure.jotformpro.com/form/51513587104956

    Screenshot
    form email email open unable to open
  • Profile Image
    JotForm Support

    Answered by david on August 10, 2015 at 01:33 PM

    Hi,

    We were having an issue a bit ago with the download links in email notifications.  This has been fixed but there are still a few issues with certain domains.  Replacing the jotformz or any other domain with jotform.com or jotformpro.com should allow for the downloads to work until we get this fully sorted.  The files can also be directly downloaded from the submission view in your account:

    https://www.jotform.com/help/269-How-to-view-Submissions

    If the links still aren't working on your end, let us know and we will take another look.