What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to dowlonad the attached file(s) by clicking on the link provided in the email

    Asked by mplank on August 10, 2015 at 12:25 PM

    Parse error: syntax error, unexpected '%' in /www/v3/builds/6b54a2988cd90ec2987a1b1498fd07b848829721/opt/BandwidthPolice.php on line 36

     

    document
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    JotForm Support

    Answered by Welvin on August 10, 2015 at 01:57 PM

    Our apologies. Our developers are already aware of the problem and currently looking into the issue. I have forwarded this thread to them so if there are updates, you will be notified as well.

    For now, downloading the files in form submissions panel should work. 

    http://www.jotform.com/help/269-How-to-view-Submissions 

    Thanks

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    JotForm Support

    Answered by david on August 10, 2015 at 02:10 PM

    This should now be fixed.  Let us know if you have any further trouble downloading your attachments from the links in your notifications and we will be happy to have another look.