What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are getting a syntax error when trying to download PDF files from email notification link.

    Asked by TJCApaches on August 10, 2015 at 12:38 PM


    When you click the PDF link in the notification email, you get this error “Parse error: syntax error, unexpected '%' in /www/v3/builds/6b54a2988cd90ec2987a1b1498fd07b848829721/opt/BandwidthPolice.php on line 36”

    Page URL:

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    JotForm Support

    Answered by EltonCris on August 10, 2015 at 02:02 PM


    Our apologies for the inconveniences caused. We have been informed that this issue is now resolved. However, if the issue persists on your end, we suggest to change the domain on the file URL to jotform.com if it's on jotformpro.com as a temporary solution. This should work as well.

    Please update us here if you are still experiencing difficulties downloading the files after this.

    Thank you!