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  • Profile Image

    Why doesn't the Thank You Message appear on the top of the page after submitted?

    Asked by Rich  on August 10, 2015 at 12:53 PM

    I have set up a form on http://bocatherapy.com/relationship-compatibility-quiz/

    After the form is submitted why doesn't the Thank You Message appear on the top of the page?

    I would like so the visitor does not have to scroll back up to see the Thank You message.

    Please help.

     

    Thanks,

    Rich

     

    Page URL:
    http://bocatherapy.com/relationship-compatibility-quiz/

    thank Thank You message message compatibility scroll
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    JotForm Support

    Answered by Welvin on August 10, 2015 at 02:20 PM

    Hi Rich,

    The form should supposed to go back to top after submission. You will see this when you fill and submit the form using its direct URL: http://form.jotform.us/form/52214218963151.

    I think the issue happened within your website. Please try using our iframe embed method: http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code. If this is not working, you have the option to use the Custom URL method:

    http://www.jotform.com/help/38-Redirecting-Users-to-a-Different-Page

    You will create a thank you page in your website and use it as the thank you URL in the form.

    Thanks