links to download files from email not working?

  • weneedmerch
    Asked on August 10, 2015 at 1:01 PM

    Hello! The main form we use with you guys is arriving in our e-mailbox, but when we click on the dropbox file links it only opens up a blank window, and nothing starts downloading. We have tried multiple systems and browsers.. Please advise, this form is a crucial part of our site.

     

    Ben Orum

     

     

    Jotform Thread 633962 Screenshot
    Page URL: http://www.weneedmerch.com/ordering.php
  • Kiran Support Team Lead
    Replied on August 10, 2015 at 2:25 PM

    Do you mean to say that you are experiencing issues with the links from the Drop Box or the links received on your email? As I check, the downloads from the Submissions view seems to be working fine. Please confirm that the files uploaded are also storing in your DropBox. Could you provide more information on the issue so that we can guide you in the right direction?

    We will wait for your response.

  • weneedmerch
    Replied on August 10, 2015 at 3:04 PM
    Its working now!
    thanks
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  • Mike
    Replied on August 10, 2015 at 4:14 PM

    The issue has been recently fixed by our developers. Please feel free to contact us if you need any further assistance.