What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    links to download files from email not working?

    Asked by weneedmerch on August 10, 2015 at 01:01 PM

    Hello! The main form we use with you guys is arriving in our e-mailbox, but when we click on the dropbox file links it only opens up a blank window, and nothing starts downloading. We have tried multiple systems and browsers.. Please advise, this form is a crucial part of our site.


    Ben Orum



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    JotForm Support

    Answered by Kiran on August 10, 2015 at 02:25 PM

    Do you mean to say that you are experiencing issues with the links from the Drop Box or the links received on your email? As I check, the downloads from the Submissions view seems to be working fine. Please confirm that the files uploaded are also storing in your DropBox. Could you provide more information on the issue so that we can guide you in the right direction?

    We will wait for your response.

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    Answered by weneedmerch on August 10, 2015 at 03:04 PM
    Its working now!
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    JotForm Support

    Answered by Mike on August 10, 2015 at 04:14 PM

    The issue has been recently fixed by our developers. Please feel free to contact us if you need any further assistance.