What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there something wrong with Google Sheets integration?

    Asked by wendyw on August 10, 2015 at 01:05 PM

    My updates aren't flowing through to my spreadsheet. 

    Google Spreadsheet
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    JotForm Support

    Answered by Boris on August 10, 2015 at 02:22 PM

    We are sorry, we have had a temporary issue today with Google Spreadsheets not updating instantly - they were slightly delayed. However, this issue has been resolved and the updates to your integrated Google Spreadsheets should work fine now.

    Can you please confirm if it is working fine for you now?

    In case it is still not working fine on your end, I would recommend that you please try removing your existing Google Spreadsheet integration, and re-integrating it again.

    Please let us know if the issue persists even after removing your existing integration, and re-integrating it again. Thank you.

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    Answered by wendyw on August 10, 2015 at 02:49 PM
    i still seem to be having issues...is it still ongoing?
    ...
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    JotForm Support

    Answered by Welvin on August 10, 2015 at 04:16 PM

    I have just tested the integration and it's working great:

    If the current integration in your form is not working, I would suggest re-doing the whole integration.

    So, the first step, you would need to remove the integration:

    Integrations > Document & Sharing > Google Spreadsheet > Click the "Remove Integration" button:

    Then re-integrate (https://www.jotform.com/help/228-How-to-Integrate-Form-with-Google-Spreadsheet). You will be given a new sheet with all the submissions in your form.

    Thanks

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    Answered by wendyw on August 11, 2015 at 02:34 PM
    I've done this and am continuing to have issues. The form responses
    integrating with my google spreadsheet seem to be sporadic so I am unable
    to process our requests. Can this issue please be elevated?
    ...
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    JotForm Support

    Answered by david on August 11, 2015 at 04:35 PM

    My apologies.  We recently had some issues with the Google Spreadsheet integration that was causing inconsistent forwarding of data to the sheets.  This should be fixed as of late yesterday and from my testing, it appears that it is.

    If you continue to have issues with the integration for any of your forms from here on out, let us know which form you are having trouble with and we will be happy to send a ticket to our developers to take a look.

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    Answered by wendyw on August 11, 2015 at 04:44 PM
    i am continuing to have issues where some form responses are not even being
    picked up on the google spreadsheet. can you please have a developer take a
    look? the issues have been ongoing since yesterday.
    ...
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    JotForm Support

    Answered by Welvin on August 11, 2015 at 06:00 PM

    Our apologies, but we have some update from our developer that the integration should be working now. Please try it again. If the current integration is not working, please re-do the whole thing to create a new sheet.

    Thank you for patiently waiting.

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    Answered by linfoxt on August 11, 2015 at 08:23 PM

    Hi,

    I had the same issue too.

    Is it fixed ?

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    JotForm Support

    Answered by Welvin on August 12, 2015 at 02:46 AM

    Yes, based on our recent update. Please try it and let us know if there are problems. If the current sheet is not working, we suggest creating a new one by re-integrating the form to Google Spreadsheet.

    Thanks

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    Answered by bjorn.kvinge298 on August 25, 2015 at 07:56 AM

    Hi!

    I just realized that I have lost some information the same way that the others are explaining here. It was an coincidence that I discovered this. Is it possible to get an warning for this in the future?

    I Understand that I have all my submissions available at the form, but after setting up the connection the google docs I have done some changes in the excel file on the layout and formatting. I don't want to do this each time i have lost submissions from google docs.

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    JotForm Support

    Answered by Jan on August 25, 2015 at 09:33 AM

    @bjorn.kvinge298

    I need to create a separate thread for your inquiry. Here's the URL of the new thread: http://www.jotform.com/answers/647132

    Thank you.

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    Answered by SKimura  on October 09, 2015 at 03:32 PM

    Hi I'm trying to get into my Google Sheets and it's telling me that my file does not exist...and I was just in it earlier this morning working in it. I've checked in the trash, but it nothing was deleted.  Any advice?

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    JotForm Support

    Answered by david on October 09, 2015 at 04:43 PM

    @SKimura If you wouldn't mind creating a new thread letting us know the form you are working on and the link to the sheet that is showing as deleted, we will be happy to have a look.  You should be able to see the sheet that it was integrated with from the integration settings: