What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    URGENT!!!! Year payment upfront

    Asked by shuish on December 18, 2011 at 11:43 AM

    Ive just recieved the below email....

    Of course there is no record of subscription payment for the last year!!!! We paid upfront!!!

    Can not believe you have downgraded our account to a free version without telling us or invoicing us for the next year!?

    Let's hope that our account can be put back to normal ASAP to avoid our customers becoming very annoyed due to their forms being down.

    Please let me know when the years subscription ended!







    We don't have record of any subscription payment from you in over a year. I have downgraded your account to 'Free' status.


    If you think this has been done in error, please let us know.





    JotForm Support

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    Answered by fxr on December 18, 2011 at 01:02 PM

    Your account doesnt downgrade until tomorrow. 

    We have had no payment since December of last year, a Monthly Premium subscription. 

    If you wish to reupgrade, please do so here: http://www.jotform.com/upgrade or http://www.jotform.com/upgrade_professional