What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Attachments will not open, getting error message 404.

    Asked by Adam  on August 10, 2015 at 01:50 PM

    URL is attached below. This comes up when we try to open .xlsx files that are attached to our form. Any idea on what could be causing this/how to fix it. Thanks.

    Page URL:
    https://www.jotformpro.com/uploads/firstaid4u/33226561841957/288504073<br/>524228615/Copy%20of%20Hamilton%20Oct%204-5%202014.xlsx

    message Getting attached
  • Profile Image

    Answered by Ben on August 10, 2015 at 02:16 PM

    I am sorry to hear that you have these issues Adam.

    At this time, I would suggest using jotform.com domain, if you experience any issues, so the link above:

    https://www.jotformpro.com/uploads/firstaid4u/33226561841957/288504073524228615/Copy%20of%20Hamilton%20Oct%204-5%202014.xlsx

    Would be:

    https://www.jotform.com/uploads/firstaid4u/33226561841957/288504073524228615/Copy%20of%20Hamilton%20Oct%204-5%202014.xlsx

    This should work, and you will be able to download the files from within the Submissions Panel as well.

    If you still keep experiencing these issues, do let u know, especially since jotformpro.com should also work for you at this time.