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    Attachments will not open, getting error message 404.

    Asked by Adam  on August 10, 2015 at 01:50 PM

    URL is attached below. This comes up when we try to open .xlsx files that are attached to our form. Any idea on what could be causing this/how to fix it. Thanks.

    Page URL:

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    Answered by Ben on August 10, 2015 at 02:16 PM

    I am sorry to hear that you have these issues Adam.

    At this time, I would suggest using jotform.com domain, if you experience any issues, so the link above:


    Would be:


    This should work, and you will be able to download the files from within the Submissions Panel as well.

    If you still keep experiencing these issues, do let u know, especially since jotformpro.com should also work for you at this time.