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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Images are not being shown in the email

    Asked by teedart on August 10, 2015 at 01:51 PM

    Images are not showing up on our emails for this form. I can click on the area and open it in the browser, it's just not showing in the body of the email.

    Please advise us on how to fix this problem. The form has been working with no issues for a long time!


    UPDATE! New emails are working, old ones are not viewable. 



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    Answered by Ben on August 10, 2015 at 02:21 PM

    Thank you for the update.

    I am glad to hear that the new ones are working and in regards to the older ones, you should be able to download the files from your Submissions Panel.

    This was caused by a temporary issue that our developers have already resolved, but if you keep experiencing any further issues, do let us know.