What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Did JotForm make some changes/updates/etc on your end regarding images in the email notification?

    Asked by ywamsalemaccounting on August 10, 2015 at 02:06 PM

    We are not receiving our customer's digital signature image in our email notification.  I noticed another customer posted today on the support forum (Teedshirt) they are not receiving images on their emails either.  We have had no problems until now.  Will this get fixed soon, as the whole purpose of our form is to have that signature on file.

    JotForm email notification email Make
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    Answered by bigmeltz on August 10, 2015 at 02:38 PM

    I believe many people are having this issue, you can still access the image manually.

    The developers are working on this last I heard.

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    Answered by Sammy on August 10, 2015 at 03:55 PM

    The issue should be resolved now, kindly confirm if it is working normally on your end

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    Answered by ywamsalemaccounting on August 10, 2015 at 04:54 PM
    Thank you Sammy. We did confirm it and it is working again. Thank you for a quick resolution to the problem!
    ...
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    JotForm Support

    Answered by abajan on August 10, 2015 at 08:47 PM

    On behalf of my colleague, you're welcome.