What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Issues with pictures uploading.

    Asked by themoneypuzzle on August 10, 2015 at 02:07 PM

    We are having issues with getting the pictures to open on the "E-Estimate for Curry's Collision" form.




    Page URL:

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    JotForm Support

    Answered by Charlie on August 10, 2015 at 03:26 PM


    To confirm, are you having problems opening the file attachments on your form submissions? Is it directly in your email notification or in the submissions page

    We received reports that there is an intermittent problem on downloading file attachments in submissions. Could you confirm if this is the same issue you are having?

    We'll wait for your response.

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    Answered by themoneypuzzle on August 10, 2015 at 03:40 PM

    Sure Thanks!

    We are unable to open the pictures from the email. The client received the submission notice via email and has been able to click the link and view the images. They are now not able to do so.


    Thank you!


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    JotForm Support

    Answered by david on August 10, 2015 at 05:44 PM

    We were having some issues earlier with links from certain domains throwing a parsing error.  This has since been fixed.  For the links from previous notifications, try right clicking on them and opening them in a new tab.  That should allow the file to download.  This links should be working, it seems the pop-up upon clicking the links for some files may not be.