Issues with pictures uploading.

  • Profile Image
    themoneypuzzle
    Asked on August 10, 2015 at 02:07 PM

    We are having issues with getting the pictures to open on the "E-Estimate for Curry's Collision" form.

     

    Thanks!

    Tim

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    Charlie
    Answered on August 10, 2015 at 03:26 PM

    Hi,

    To confirm, are you having problems opening the file attachments on your form submissions? Is it directly in your email notification or in the submissions page

    We received reports that there is an intermittent problem on downloading file attachments in submissions. Could you confirm if this is the same issue you are having?

    We'll wait for your response.

  • Profile Image
    themoneypuzzle
    Answered on August 10, 2015 at 03:40 PM

    Sure Thanks!

    We are unable to open the pictures from the email. The client received the submission notice via email and has been able to click the link and view the images. They are now not able to do so.

     

    Thank you!

    Tim

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    david
    Answered on August 10, 2015 at 05:44 PM

    We were having some issues earlier with links from certain domains throwing a parsing error.  This has since been fixed.  For the links from previous notifications, try right clicking on them and opening them in a new tab.  That should allow the file to download.  This links should be working, it seems the pop-up upon clicking the links for some files may not be.