What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I'm not able to change the thank you message

    Asked by JulieLabrosse on August 10, 2015 at 03:14 PM
    I would change the color and text of my message but I am not able to do here is my link
    https://2pierrots.com/fr/reservation/ (I cant change my message for my 3 forms.. I
    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on August 10, 2015 at 04:38 PM

    I checked your jotform http://www.jotformpro.com/form/50744548765971 and I think the problem is with the condition logic used to show the Custom Thank You Message of the form.


    the conditions are conflicting with each other. Both of the condition can be true at any given time, so it is preventing the action to show the custom Thank You Message to trigger.

    I suggest you test it first by removing any of the 2 condition. Try testing it first using only 1 condition for the custom Thank You Message.

    I also made a test form version http://form.jotformpro.com/form/52216189527964?

    You can test submit my test form and check which custom Thank You Message comes out.

    In my test form, I removed the condtion  "A quel nom mettre la..."


    Hope this help. Let us know if you need further assistance.